Consumer Rights
Consumer Rights & Claims Solicitors in Cheltenham and Gloucestershire
If you’ve been let down by a faulty product, poor service, or an unfair contract, you have the right to take action. At Pembridge Solicitors, we help individuals across Cheltenham and Gloucestershire assert their consumer rights and pursue compensation where things have gone wrong.
Whether the issue involves a retailer, service provider, or online purchase, we provide practical legal advice to resolve disputes fairly and efficiently — with a focus on getting results without unnecessary legal pressure.
When Can You Make a Consumer Claim?
You may be entitled to bring a consumer claim if:
- You received goods that are faulty, unsafe, or not as described
- A service was carried out poorly or not to a reasonable standard
- You were misled by advertising or pressured into a purchase
- A provider has refused to honour a warranty or refund
- Terms in a contract are unfair or unclear
- You’ve experienced financial loss due to negligence or breach of contract
Most consumer rights are protected by the Consumer Rights Act 2015, which outlines the standards retailers and service providers must meet when dealing with individuals.
Common Consumer Disputes We Handle
- Faulty goods or appliances
- Home repairs or construction issues
- Poor-quality professional services (e.g. beauty treatments, events, removals)
- Unfair cancellation terms or auto-renewals
- Holiday, travel, or event booking disputes
- Online shopping and distance selling issues
We also help resolve issues with finance providers or credit agreements related to consumer purchases.
How We Can Help
Our team will:
- Assess whether your consumer rights have been breached
- Advise on the best course of action — from complaint to compensation
- Send a formal legal letter to the company involved
- Represent you in settlement discussions or legal proceedings if required
- Help you claim a refund, repair, replacement, or financial compensation
Many disputes can be resolved quickly once legal involvement is made clear. We aim to settle matters without court wherever possible, but will always advise on your right to escalate the claim.
Why Choose Pembridge Solicitors?
We’re based in Cheltenham and serve individuals across Gloucestershire, offering down-to-earth legal advice with a strong focus on protecting your interests. Whether you’ve lost money, received poor service, or been treated unfairly, we’re here to help you put things right — quickly, clearly, and without stress.
Speak to a Consumer Rights Solicitor Today
If you need help with a consumer claim or are unsure of your rights, contact our team today. Call 0330 900 0377 or complete our online enquiry form, and we’ll be in touch to discuss your case.
How to Find Us
Calderwood House
Montpellier Parade
Cheltenham
GL50 1UA
If you need directions or have any questions before visiting, feel free to call us.
