Equality and Diversity Statement

Equality and Diversity Statement

Last updated: 21 September 2026

1. Our Commitment

Pembridge Solicitors Limited is committed to treating clients, staff, applicants, suppliers, professional contacts and members of the public fairly, respectfully and without unlawful discrimination.

We aim to provide legal services in a way that is professional, inclusive and accessible. We recognise that people have different needs, backgrounds and circumstances, and we are committed to maintaining a working environment where people are treated with dignity and respect.

2. About Pembridge Solicitors

Pembridge Solicitors Limited is a law firm based in Cheltenham. We are authorised and regulated by the Solicitors Regulation Authority under SRA number 625038.

3. Non-Discrimination

We do not tolerate unlawful discrimination, harassment, victimisation or bullying. This applies to the way we deal with clients, the public, colleagues, job applicants, suppliers and others we work with.

We are committed to fair treatment regardless of:

• age;
• disability;
• gender reassignment;
• marriage or civil partnership;
• pregnancy or maternity;
• race, nationality, ethnic origin or national origin;
• religion or belief;
• sex;
• sexual orientation.

4. Clients And Legal Services

We aim to provide our services in a way that is clear, respectful and suitable for each client’s circumstances. We will not refuse to act for someone, provide a lower standard of service, or treat someone unfairly because of a protected characteristic.

In some cases, we may not be able to act because of a conflict of interest, lack of capacity, lack of expertise, professional rules, funding issues, compliance checks or another proper reason. Any decision not to act will be based on legitimate professional or business reasons, not unlawful discrimination.

5. Reasonable Adjustments

If a client, visitor or other person needs a reasonable adjustment because of a disability, health condition, communication need or access need, we will consider the request carefully and try to make reasonable arrangements where possible.

This may include changes to how we communicate, providing information in a more suitable format, allowing extra time for meetings, arranging telephone or video appointments, or making other practical adjustments where reasonable.

If you need an adjustment, please contact us as early as possible so we can consider how best to assist you.

6. Staff, Recruitment And Workplace Culture

Pembridge Solicitors aims to provide a working environment where staff and applicants are treated fairly and respectfully. Recruitment, training, development and workplace decisions should be based on merit, ability, experience, business need and professional standards.

We do not tolerate bullying, harassment or victimisation in the workplace. Staff are expected to treat colleagues, clients and professional contacts with courtesy and respect.

7. Professional Conduct

As an SRA-regulated law firm, we are expected to act in a way that encourages equality, diversity and inclusion. We are also expected not to unfairly discriminate in our professional relationships or in the way legal services are provided.

We expect everyone working with or for the firm to maintain professional standards and to act with integrity, fairness and respect.

8. Suppliers And Third Parties

Where possible, we aim to work with suppliers, contractors and professional contacts who also take equality, diversity, inclusion and fair treatment seriously.

We expect third parties who deal with our clients, staff or matters to behave professionally and respectfully.

9. Raising A Concern

If you believe you have been treated unfairly by Pembridge Solicitors, or if you have a concern about equality, diversity or discrimination, please contact us so we can look into the issue.

If your concern is a complaint about our service, please refer to our Complaints Procedure. If the concern involves serious professional conduct, you may also be able to raise it with the Solicitors Regulation Authority.

10. Reviewing This Statement

We may review and update this statement from time to time to reflect changes in law, regulation, professional guidance or the way the firm operates.